HOW TO ORDER

Do you ship worldwide?

Yes, we do ship Worldwide!

How long will it take to receive my order?

Once you place your order, there will be a 3-5 day processing period followed by a 7-15 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

May I get a tracking number?

Yes, of course! All orders include tracking after the order is processed (3-5 days). Email: help@teepoem.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.

How can I pay?

TEEPOEM LTD currently accept Stripe, PayPal and credit card payments!

What happens if I type in the wrong address?

If you provide us with a wrong address and the shipment has not been sent out please email us at help@teepoem.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!